Delivery and return

We ship and deliver orders six days a week World Wide. Your order will be shipped within 48 hours once payment has been approved.

An email with confirmation of your purchase will be sent to your email address.

All order will be shipped within the first 48 hours and only on a office day. We will send you your track and trace, you can follow your package online. Once your order has been shipped, it will take approximately  within the Netherlands 48 hours. For orders within Europe it will take  approximately 3- 6 days to deliver. All other countries we will send you a track and trace number you can than track your package. Our  couriers do not deliver on national holidays.

The shipping cost is based on country and Weight, please check the following:

  • International shipping cost is based on country and weight.
  • For The Netherlands shipping cost is 6.50 euro’s.
  • For Europe and the UK shipping cost is 9.95 euro’s.
  • For all other countries shipping cost is 19.95 euro’s.
  • Free shipping cost above a amount of 150 euro’s

How can I track my order?

  • As soon as your order is shipped, you will receive an email notification with a tracking number, with this number you can track your package.

Need to exchange an item?

  • You can exchange every product for another item, if the item is available and if you return within 10 days. All exchanges must be in its original condition unworn, unwashed and original tags attached.
  • Customers wishing to exchange items purchased online must first email at service@mykinybrand.com within 7 days of receiving merchandise for a return confirmation and instructions on returning goods.
  • Exchanges must be received within 10 days from the date of purchase.
  • If the amount exceeds the original order, you will receive an additional invoice. If the amount is less than the original order, you will be refunded.
  • Shipping costs are will always be on buyer’s expenses.
  • Customer is responsabel to return it to the correct address, and must provide us with correct track and trace details.

What if I received a wrong size or product?

  • If you have received a wrong size or product please send an email to service@mykinybrand.com and our customer service employees will help you further.

Which items cannot be returned?

  • Items that are used, washed, damaged or without packaging and tags on them are non returnable.
  • Also items in sale are not accepted back.
  • Shipping cost are non refundable.

How do I return my purchase?

  • Items can be returned to us within 14 office days after receiving your package. Ensure all items are unused, unwashed, undamaged, with tags attached to the item and in originally packaging.
  • Customers wishing to return items purchased online must first email at service@mykinybrand.com within 7 days of receiving merchandise for a return confirmation and instructions on returning goods.
  • Returns must be received within 14 days from the date of purchase.
  • Customer is responsabel to return it to the correct address, and must provide us with  correct track and trace details.
  • We will be needing the tracking number, please mail this to service@mykinybrand.com
  • When we have received the return package we will send you an email to confirm your return. .
  • Costs for shipment is at your own expense. Shipping cost are non-refundable.

How do I get my refund?

  • As soon as we receive the item in good condition we will refund you, using the same payment method used for the purchase