We ship and deliver orders worldwide six days a week. Your order will be shipped within 24 hours after payment is received.

An email confirming your purchase will be sent to your email address.

All orders are shipped within the first 24 hours and only on a business day. We will send you your track and trace, you can track your package online. Once your order has been shipped, it takes approximately 1 to 2 days within the Netherlands. For orders within Europe, it takes approximately 3-6 days to deliver. For all other countries, we will send you a track and trace number with which you can track your package. Our couriers do not deliver on national holidays.

  • Shipping costs are based on country and weight, please check the following:
  • International shipping costs are based on country and weight.
  • For the Netherlands, shipping costs are 6.95 euros.
  • For Belgium, shipping costs are 8.95 euros.
  • For Europe and the UK, shipping costs are 9.95 euros.
  • For all other countries, shipping costs are 19.95 euros.                                                                                                                     

How can I track my order?

  • Once your order has been shipped, you will receive an email with a tracking number, which you can use to track your package.

Would you like to exchange an item?

  • You can exchange any item for another item, provided the item is in stock and you return it within 10 days.
  • The item returned must be in its original condition, unworn, unwashed, and with the original tags attached.

Exchanges must be received within 10 days of the purchase date.

  • The customer is responsible for returning to the correct address.
  • Exchange registration can be done via: RETURN REGISTRATION FORM

What should I do if I receive a wrong item?

  • If you have received a wrong size or a wrong product, you can choose the option: 'wrong product received' via our return portal.

Returns

Not entirely satisfied with your order? No problem. You
can return your order within 14 days of receipt, in accordance with the
statutory right of withdrawal.

How to register a return?

  1. Go to our return portal.
  2. Enter your order number and email address.
  3. Select
    the product you wish to return.
  4. Follow the steps and ship the package.

Register return via: RETURN REGISTRATION FORM

Return conditions

For a return to be accepted, the product must meet
the following conditions:

  • The product is unworn and unused, except as necessary to try on and assess the product.
  • The product has no scent of perfume, smoke, deodorant or detergent.
  • The product contains no make-up, stains or damage.
  • The product is neatly folded and carefully packaged.
  • All original labels and tags are still attached to the product.

Products that are returned creased, crumpled, or carelessly packaged
so that they first need to be ironed or steamed
before they can be resold, are considered unsaleable.
In that case, we reserve the right to refuse the return
or apply a depreciation.

If a product has been used more than necessary to assess
it, a depreciation may be applied in accordance with the statutory right of withdrawal.

Unaccepted returns

If a product:

  • Has been worn;
  • Is damaged;
  • Smells of perfume, smoke, or other odors;
  • Contains make-up or stains;
  • Is a sale item;
  • Is returned without labels or not neatly folded and packaged;

the return cannot be accepted. In that case, the item
can be returned to the customer or a depreciation
may be applied.

 

Exchanging a product

Would you like to exchange a product for a different size or a
different item? That is possible. Follow the same steps as when
registering a return via the return portal. This is done via a return and new order:


  • You register your exchange and receive a free return label.

  • You send the product back to us.

  • Upon receipt, the purchase amount will be placed as credit on your account.

  • With this credit, you can easily reorder the desired product yourself.

Return costs

The shipping costs for returning are for
the buyer's account. The customer is responsible for correctly
returning the item.

Refund

Once we have received and checked your return, the
purchase amount (if applicable) will be refunded within 5 working days via
the original payment method.

The entrepreneur reserves the right to apply
a depreciation if the product has been used more than
necessary to determine its nature, characteristics, and functioning.